How can we help?
Common questions
Why is my PDF waiting?
Rendering capacity is shared across the service. Your request stays queued when capacity runs low and is picked up after the next reset at midnight UTC. Your design is frozen when you request the PDF.
How do buyer links work?
Publish a template, then create a private buyer link. Anyone with that link can edit and download within its expiry and download allowance. Share it only with the intended buyer. Publishing a new version keeps existing links on their original version.
Can I recover my edits?
Existing drafts save automatically. The editor also keeps a recovery copy on the same browser for up to 14 days and asks before restoring it. New templates and new versions need a manual save.
How do I get more storage or request account deletion?
Send a message below. During beta, paid access is arranged directly and activated after payment is confirmed. Account deletion and privacy requests are handled through support.
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